cancel
Showing results for 
Search instead for 
Did you mean: 
sexyblack1
New member
1 0 0 0
Message 1 of 2
184
Flag Post

reactivate microsoft word

HP Recommended
HP All-in-One 24-eoxx
Microsoft Windows 10 (64-bit)

I tried to reactivate microsoft word. Prompt said to enter product key. I entered my product number which isn't  isn't the25 letters needed. I checked on the back of the monitor and the same product number is listed that was on the box. However, that product number doesn't work when entered. How do I get help with finding out how to get help with confirming my product number?

1 REPLY 1
WAWood
Level 16
Level 16
33,786 33,678 3,066 7,558
Message 2 of 2
Flag Post
HP Recommended

@sexyblack1 

The product number printed on the PC is most likely for Windows, not for MS Word.

 

The MS Word product would have its own product key -- and that either came with the PC on a card (if you bought the PC from HP with MS Word already preloaded) or would have come separately with the product purchase.

 

HP does not maintain records of individual product keys with individual PCs, so HP would be unable to provide the key.

 

You can do an online search for MagicalJellyBean Key Finder to see if that can locate the key installed already on your PC.

 

If that does not find it, you would have to buy a new license key.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation