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‎01-14-2021 01:34 PM

HP Recommended
Product: HP Pavilion Desktop - TP01-1010na
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a new HP Pavilion Desktop - TP01-1010na which I understand has 4K capability but will not display to my HPv28 monitor in 4K mode. On investigation it seems that the  PC's HDMI adapter is version 1.4B so will not output 4K at 60HZ which I am assuming is why the 4k is not operable. On further investigation it seems there are USB=C to 4K 60HZ adapters available that could solves this problem but need the  USB-C port to be  USB-C ALT mode enabled in order to output to a display. Please can you advise whether the USB-C port on this PC has this capability or is there another solution to achieve 4K display?

 

Many Thanks 

 

Shaun

1 REPLY 1

‎01-14-2021 01:48 PM

HP Recommended

@SNM99 

 

Its specs

 

        https://support.hp.com/sg-en/document/c06638240

 

It only has  (1) USB 3.2 Gen 1 Type-C port (5 Gbps data transfer) port at its front. This port does not support Alt mode

 

Regards.

BH
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