All in One Touch Screen Not Functioning Properly

[Echo_Lake]

@userld
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• What is the operating system?

While you respond to that, let's try this workaround:

• Press the Windows logo key + X.
• Select Device Manager from the list.
• Click the little arrow next to Human Interface Devices to expand the list.
• Click the touch screen driver,
• Right-click, and select Disable from the list.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[userld]

I already tried all that. And as my message said after rebooting the Touch Screen starts messing up again. This has been a problem with a defective monitor for months. Many people complaining. However, a post by FrancoisDior suggested to change the touch screen driver to a USB or Sound driver and force the Touch Screen to use it. So far 2 days and the Touch Screen is still off! (still defective but still off) They should send us all ne screens. I purchased a All in One 27" touch screen and it is no useless but al least no more white circles or mouse problems. Thanks... But this did take months, phone calls, and messages to fix. 

[Echo_Lake]

@userld
To fix this issue, ship the unit in for a physical diagnosis, contact our Support and our Support Engineers should be able to check the available service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.