Black screen/caps lock blinking

[Brandon_444]

I brought a brand new hp laptop 3 months ago and when I turn it on, the power stays on and the caps lock light is blinking 5 times slowly (white) and 3 times fast (white). There also no sound (no fan) coming from my laptop as well. I use my laptop for work everyday so please help

[Nirvana_95]

Hi @Brandon_444

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[Brandon_444]

Sure! It’s an HP Laptop Model: 15-dw1053dx

[Nirvana_95]

Thanks for your response.

Please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Brandon_444]

One of the steps it says to remove the battery, my battery is internal. Should I unscrew the back of the laptop and still take the battery out?

[Nirvana_95]

If the battery is internal, you don't have to remove it. You may skip that particular step of removing and proceed further.

Let me know how it goes.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Brandon_444]

It still didn’t work:( I’m still having the caps lock blink 5 times slow and 3 times fast and a black screen

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Brandon_444]

I clicked on the link and read that it’s a hardware issue. How can it be a hardware issue when this laptop is only 2 months old??? I take really care of it, never spilled any liquids on it, never dropped it. It’s really frustrating that I spent over $300 and in just two months and it stops working

[Nirvana_95]

I can understand your concern here. I am really sorry about it. I would suggest you contact our team using the link shared and they will surely look into it.

Thanks.