Camera stopped working HP Pavilion All-in-One - 24-xa0024

[Lindy7670]

Hi 

My built in camera stopped working several weeks ago. 

I uninstalled and tried everything. Now I can't even find the camera in device manger.

Any one?

[itsmyname]

@Lindy7670 -- I have three suggestions:

1. for under $40, purchase a new web-camera, and tell Skype/Zoom/MicrosoftTeams to use this device, instead of the built-in device;

2. more expensive: take your computer to a computer technician, who will charge $50 to $80 per hour to disassemble your All-In-One, and try to find (via http://PartSurfer.HP.com) and purchase another one, and to reassemble it, and test it.

3. if the All-In-One is less than one year old, contact HP, and exercise the original HP Warranty to get it repaired/replaced, at HP's expense.

[Lindy7670]

Ok thank you. It's out of warranty. I will look into new web camera.

ANy suggestions?

[itsmyname]

@Lindy7670 -- Any suggestions?

I am quite happy with my $40 (now on sale at STAPLES for $30) LogiTech web-camera.

[Lindy7670]

Thank you so much for replying. 

[leocm]

Interesting, I have the HP All-in-One - 24-df0014, which appears to have the same built-in pull-up webcam. My camera also stopped working couple of days ago out of the blue.  I've tried many troubleshooting steps and still nothing. I even downloaded another web app and it just simply says camera is not available.  

This is disappointing, to say the least. My pc is one year and five months old; the built-in webcam stopped working shortly after the one year warranty expired. To fix this, I have to pay. Sure, I could have purchased extended warranty but I've not experienced this issue with other brands. 

The solution offered to buy a cheap webcam is a cop out and an excuse for a product that should not stop working out of the blue shortly after the warrant expired.  

[itsmyname]

@leocm -- The solution offered to buy a cheap webcam is a cop out 

Yes, it is the least-expensive option that was offered.

As to it being a "cop out", very few contributors on this discussion forum are HP employees.

I doubt that those HP employees have been authorized as a spokesperson for HP.

This implies that you won't get an "official" answer, nor apology, from any contributor on this forum.

So, calling it a "cop out" is an unfair statement.

>  pull-up webcam

Anything that physically moves can wear out. Twist a copper wire once, and it will bend. Twice it a 1000 times, and it will get brittle, and break.  So, check the cable near the connector into the web-cam.

[leocm]

Thanks of the reply.  My cop out statement was not directed at an individual; I'm p'oed that it stopped working just 4 months after the warranty expired. I've had other computers/laptops that are going fairly strong 6 years in.  This is a built-in webcam that pulls-up. There are no visible cables. Also, the light on the camera turns on just no feed. Maybe this is a poor design to have a built-in pull-up camera as opposed to embedded into the monitor.  

[itsmyname]

@leocm -- This is a built-in webcam that pulls-up. There are no visible cables.

So, how does the camera communicate with the motherboard? WiFi? BlueTooth? Wires that you have not yet seen?

> The light on the camera turns on just no feed.

It could be a "ribbon-cable", with multiple strands:

If only one strand is damaged, you could get power to the lamp, but not any "data".

[Barry610]

The computer is one week old.

Very embarrassing to try to join a zoom meeting with no CAMARA