cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
154
Flag Post

Can not adjust brightness below 90 on 27 inch monitor

HP Recommended
HP 27f 27-inch Display 2XN62AA

I can not dim the brightness down below 90, using the OSD. Can go up to 100, no problem.

This is a standalone monitor, not a desktop machine, so operating system is not relevant.

Is there any solution? I really like this monitor but it's killing my eyes.

IMG_2933.jpg

 

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
10,464 10,465 446 700
Message 2 of 5
Flag Post
HP Recommended

@patm64 Welcome to HP Community!

 

I understand that you are unable to adjust brightness below 90 on 27 inch monitor.

 

Cycle the power on the monitor as follows:

  1. Turn off the monitor. The power light on the monitor should be off. Leave the computer turned on.

  2. Unplug the power cord.

  3. Wait 5 seconds.

  4. Plug in the power cord.

  5. Press the power button on the monitor to turn on the monitor.

Please change the screen regulations and check.

 

If the issue still persists, please uninstall and reinstall the graphics driver.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

No, that didn't work (I tried it before your suggestion and after your suggestion).

HP hasn't updated the drivers for this model since I got it. It's a standalone monitor connected to a MacBook.

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

And I can't adjust the RGB sliders or the contrast.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
10,464 10,465 446 700
Message 5 of 5
Flag Post
HP Recommended

@patm64

 

I understand your concerns,

 

Here's a few things you need to know when using an HP monitor with a Mac device:

HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors.

  • To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC.
  • The monitor should operate at 60Hz.The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

Have a nice day!!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation