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HP Recommended
HP All-in-One Desktop PC 24-cb1000i (4N1P3AV)
Microsoft Windows 11

Can anybody tell me how to access/use the video camera on this AIO?

I've searched but can't find it. When I go to device manager, it shows HP True Vision HD camera. On the top of the monitor, there is a slot that comes up if I pull it.

Any help appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Run that microsoft system file checker.  That app should display a message of some type.

 


Click here for repair instructions.


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View solution in original post

12 REPLIES 12
HP Recommended

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

BeemerBiker_0-1723986353670.png

 




2 - Look at the keyboard function keys for a camera icon such as


BeemerBiker_1-1723986353538.png

 


if you see anything like that the press it and see if the camera starts working. It could also be a physical device such as a switch or a cover that closes over the lens. Some AIOs have an On Screen Display and that might have camera control for on/off. I do not have your particular system so am guessing.

HP detailed resources

3 - Try a repair of windows system files. From the administrator command command prompt enter as explained below


sfc /scannow



How to use SFC or DISM to repair Windows

just do the SFC. If you see a message that corrupted files were fixed then reboot. The only time to do the DISM is if the SFC reports it found problems but cannot repair it.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you for your response.

I went to Settings, Privacy & Security, and camera. My Z Flip 3 was listed and I scrolled down and selected the one installed. 

Now, I find no link to that camera and whenever I type camera in the search box what opens is my Pictures folder. No camera comes up and the slot on top of the monitor doesn't rise.

If I type camera the file location, the same thing - pictures folder opens.

Still don't know how to get the installed camera to open.

If I click on the Windows logo, then all apps, there is an app for camera. When I click on it, nothing happens. 

Screenshot 2024-08-18 063429.png

 

HP Recommended

You need to select the HD True Vision camera in that camera pull down list. Is the camera listed?  Can you selected it?

If you select your android camera it has to be online and either connected via USB, wifi, or Bluetooth to your PC.

 

 

 

Does he when does device manager show a problem with the HP camera?


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you BeemerBiker.

Yes, I scrolled down and selected HQ True Vision HD camera. Hasn't changed a thing.

I still do not know how to access/use that camera because there is no link that I can find anywhere. It doesn't even show it's file when I access my computer and Files

I'm about to give up on accessing it. I don't see it listed anywhere except in Device Manager and in Windows apps. Clicking on any of them does nothing. Clicking on Windows and Program Files, Program files (86) does not show it there either.

 

HP Recommended

My android tablet camera shows up on windows 11 with that Link-To-PC app.  It is either wifi or bluetooth linkage.

 

Your webcam is built in. There is only a driver to install.  if the driver is missing the device manager will not show a camera unless you turn on hidden devices..

 

What happens when you enter CAMERA into the windows search area and press the enter key?

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

This is what happens. If I click on either one, it opens my photos file, not the camera

 

Screenshot 2024-08-18 093336.png

Here is what comes up when I right click on the camera listing

Screenshot 2024-08-18 093049.png

I just want to know what I have to do to be able to use it.

HP Recommended

You're missing the camera app. In the windows  store, install the windows camera

 

BeemerBiker_0-1724000406200.png

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Apparently that is not the solution. I downloaded it  from Microsoft store and it is installed. Click on it and nothing happens.

I'm worn out and fed up with this AIO. Wish I had never purchased it.

Thanks for your interest.

Screenshot 2024-08-18 105927.png

HP Recommended

Run that microsoft system file checker.  That app should display a message of some type.

 


Click here for repair instructions.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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