Error encountered while updating firmware for E243m monitor

[nonamefornoman]

Following error encountered while updating firmware for E243m monitor:

"Cannot find bin file"

I even tried turning off Windows Defender but no success.

These kind of problems are serious and can permanently damage the hardware. 

Windows 10 64 bit Enterprise.

Version: 2004

Link to firmware:

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101763.exe

[Likeizs]

I have exactly the same error. The HP Helpdesk tells me to download the installer sp101763.exe again. I did that but same result. The update package just isn't right. The files in the created folder are also from 2019. Weird if it's an update from 2020.

My monitor is HP Elite Display E233

Update 28-06-2020

I have 2 the same HP Elite Display E233

After some testing I have determined the following:

The display with original firmware version LIT124 updates fine. And now have firmware version LIT135

However the display with original firmware version LIT146 doesnot update and shows the error earlier mentioned by the original poster.

How come the monitor which has been updated has a lower firmware version than the one that does not want to update? I can assume that the monitor that has been updated also has the highest firmware version? Once again the monitors are identical

[sylvester59]

The same issue for E223 monitor: "Cannot find bin file".

This monitor series is the worst I ever seen in last 20 years.

[hsawhney]

I am facing the same issue with the E243 monitor. I am trying to solve a filckering issue when monitor is connected to thunderbolt dock g2. HP's website says that this firmware update is the fix for that problem, but this update keeps giving the error 'Cannot find the bin file' exactly as shown in your snapshot.

If you find a solution please share it here.

[PPPHHH]

The same issue for my E243m monitor "Cannot find bin file".

We hope to fix too dark wecam with this firmware...