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HP6203
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Solved!

Ghost circle HP All-In-One - 27-n121 Touchscreen

HP Recommended
27-n121
Microsoft Windows 10 (64-bit)

Ghost circle HP All-In-One - 27-n121 Touchscreen

Product: HP All-In-One - 27-n121 Touchscreen

Operating System: Microsoft Windows 10 (64-Bit)

Ghost circles and erratic mouse behavior

So

Completed Reset the computer,

Disable, unistall also the driver "human interface" touchscreen

After the computer restart / boots the problem came back again. 

Window 10 is updated.

HP PC Hardware Diagnostics (UEFI) main menu

Component Test:

Touch Pointer Test: 102 of 165 block did not disappeared

Drag and Drop Test: No block moved

Video Card Test: Nothing happen.

Q1: What is next step.

Q2: If I diable the touchscreen driver, will ghost circle and erratic mouse behavior problem solved

Q3: https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-27-All-in-One-Desktop-PC-series/8499720...

Any driver update from this will help.  If yes which one.

Please help

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@HP6203 Here's what you need to do, to identify the issue and resolve it accordingly:

  • Check if an alternate monitor works fine on this computer, if not available, check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or if you've got an option to check with another monitor and that doesn't work either, I'm afraid it's a hardware malfunction.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 4
Flag Post
HP Recommended

@HP6203 Here's what you need to do, to identify the issue and resolve it accordingly:

  • Check if an alternate monitor works fine on this computer, if not available, check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or if you've got an option to check with another monitor and that doesn't work either, I'm afraid it's a hardware malfunction.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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HP6203
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Thanks you very much for detailed reply.

I formatted the heirard drive.

Updated all drivers and bios from HP website

Then still gray circles showed up.

I disable Touchscreen driver, and have not seen gray circle since last two days.

If it shows p I will try second monitor as you suggested.

 

Again thank you very much for your help

 

regards

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
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@HP6203 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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