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picoenregalo
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Message 1 of 7
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HDMI port disable sleep mode

HP Recommended
ENVY Desktop - 750-116
Microsoft Windows 10 (64-bit)

When I plug a monitor into the HDMI port, the monitor works fine, however the computer will not automatically go into sleep mode based on the power settings (20 minutes).  If I manually sleep the computer from the start menu, it will go to sleep, however when i try to wake, it takes a long time and everything that was open is closed and shut down.  I think it may be going into hibernate mode.  If i use the monitor plugged into the VGA port it sleeps according to the power settings with no issues. 

 

I have researching online and tried all of the suggestions.  Drivers are update to date, etc..  I have reset default power settings. 

 

Any help?

6 REPLIES 6
The_Fossette
HP Support Agent
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Message 2 of 7
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@picoenregalo

 

I reviewed your post and I understand that you are facing issues with the sleep mode on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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picoenregalo
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Thank you for your suggestions, however after trying all of them the issue still persists. 

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picoenregalo
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Thank you for your suggestions, however after trying all of them the issue still persists.

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The_Fossette
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@picoenregalo

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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picoenregalo
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I updated all of the drivers i could from the HP support site.  The problem still persists. 

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The_Fossette
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@picoenregalo

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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