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‎02-07-2021 03:06 PM

HP Recommended
Product: HP 2311x
Operating System: Other

Hello so I’ve been trying to connect my ps4 to my hp2311x monitor but every few seconds it turns off and  on with the monitor status and it constantly happens. I’ve tried using a DVI to Hdmi cable, a VGA to hdmi cable, other HDMI cables, as well tried a power reset and even lowered the resolution multiple times and it continues to turn off and on. Does anyone know how to fix this?

1 person had the same question
4 REPLIES 4

‎02-11-2021 01:53 PM

HP Recommended

@brandonzx

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried setting up your PS4 resolution to 1920 x 1080?
  • Have you tried connecting different devices to the monitor such as a desktop or laptop?

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

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‎02-14-2021 03:00 PM

HP Recommended

Yes I have tried setting up my PS4 resolution to 1920 x 1080 as well as lower resolutions and I have also tried connecting it to a laptop.

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‎02-14-2021 03:29 PM

HP Recommended

I have the same monitor but connected to the PC. After several years of working properly it has started to behaving exacly the same as Brandonzx described. What is interesting, it only happens when playing games when my GFX card gets activated - it turns itself off for a couple of seconds then comes back. 

 

It happens with HDMI and DVI. My other monitor (an even older Lenovo) works well and the signal disconnecting never happens.

 

I truly have no idea whether it's due to faulty external power supply or something inside the monitor itself.

 

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‎02-17-2021 03:03 PM

HP Recommended

@brandonzx @NeonOther

Thank you for posting on the HP Support Community.
 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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