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korp324
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HP Service Order Issue - over 3+ months of waiting?

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VH240A MONITOR

Hi - has anyone had issues with HP Service Orders for defective monitors? I opened up a case for my defective monitor (under warranty) 3+ months ago. I received a replacement about 45 days later and it arrived damaged with a cracked screen. That was on 12/23/2019. It is now 2/1/2020 and I have not received a replacement. Like clockwork, the delivery date is delayed about every 2-3 weeks. It is now showing 3/3/2020...4+ months now to receive a replacement?!?! I have called customer service weekly for the past two months and have received zero help. What can I do? Any advice would be appreciated.

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asmita6658
HP Support Agent
HP Support Agent
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Hi @korp324

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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