• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-18-2014 09:38 AM

HP Recommended
Product: TouchSmart 520 All-In-One
Operating System: Windows 7

Hello,

 

Our TouchSmart PC will no longer turn on. It was working yesterday but today will not turn on.

 

The LED on the back of the computer where the power supply meets the PC is off. When you press the power button the LED light flickers green one time but remains off. The computer does not power up at all.

 

I have tested the power supply with a laptop and it is working. I have also tried another identical powersupply on the PC but the same thing occurs.

 

Thanks

 

 

3 REPLIES 3

‎12-19-2014 09:31 AM

HP Recommended

Hello @cb086,

 

I have reviewed your post and as the adapter works on another device I believe you problem is on the motherboard. The issue appears to be a physical issue. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

I would like to thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Was this reply helpful? Yes No

‎09-23-2016 01:50 PM

HP Recommended

I have a similar issue except the power led on the back is lit, when I hit the power button I hear it try to start then it immediately stops. I'm guessing that's the motherboard also> yes?

@Dunidar wrote:

Hello @cb086,

 

I have reviewed your post and as the adapter works on another device I believe you problem is on the motherboard. The issue appears to be a physical issue. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

I would like to thank you for posting on the HP Forums. Have a great day!

 

Was this reply helpful? Yes No

‎10-11-2017 04:08 AM

HP Recommended
Hello sir.. i have the same problem.. ive just used my HP touch smart 520 just a week ago.. when i try to access today.. the power supply/chord have green light but the unit itself have no light at all.. it wont open..

Ryan
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.