Home screen is all black even with personalization feature enabled

[ChristRedeemer]

I have a HP laptop that runs Windows 11 and for some reason my home screen is all black. I've rebooted it several times and troubleshooted the display settings and enabled and disabled the theme nothing seems to work. I even did a hard reset. ( heald power down for 10-15 sec. and turned it back on ) does anyone know how to resolve this ??? 

[VikramTheGreat]

Hi @ChristRedeemer,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP laptop’s home screen goes completely black, especially after trying multiple resets and display tweaks. Let’s walk through a few deeper troubleshooting steps that might help resolve this issue.

1. Try Safe Mode

Booting into Safe Mode can help isolate the issue:

• Hold Shift while clicking Restart from the Start menu.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• Press F4 to boot into Safe Mode.

If the screen works in Safe Mode, it’s likely a driver or theme issue.

2. Check for Display Driver Issues

• Press Windows + X → Device Manager.
• Expand Display Adapters.
• Right-click your GPU (Intel/NVIDIA/AMD) → Uninstall device.
• Restart your laptop — Windows will reinstall the driver automatically.

You can also update the driver from the manufacturer’s site.

3. Reset Windows Explorer

Sometimes the shell crashes and causes a black screen:

• Press Ctrl + Shift + Esc to open Task Manager.
• Find Windows Explorer, right-click → Restart.

4. Disable Fast Startup

Fast Startup can cause boot issues:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup.
• Save and restart.

5. Perform System Restore (if available)

If the issue started recently:

• Go to Control Panel > Recovery > Open System Restore.
• Choose a restore point before the issue began.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat