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adavis62
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Hp All in 1 webcam has sound but no picture

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HP Pavilion All-in-One - 27-r114
Microsoft Windows 10 (32-bit)

My All in One is working great except my webcam has sound and no picture. I have downloaded the most recent software updates and BIOS. I have restarted the system times and still nothing.

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Echo_Lake
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Message 2 of 2
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@adavis62
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. 

Once detected, you should see the camera in the Device Manager.  Right-click the Start button and select Device Manager.  Expand the Cameras section to see your camera. 

  • TIP:  You can disable the webcam here in the Device Manager by right-clicking on the camera and select Disable Device.  Don’t forget to enable it later if needed.

If the issue persists then Install the driver:

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

More webcam resources:

You can find more webcam troubleshooting support here: https://support.hp.com/us-en/document/c03430151.  Or look through some of our community answers:

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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