Increase Brightness on All in One Video Display

[lmwapner]

Greetings Again:

I contacted Smart Friend Support and received none.  I was sent two emails from Rajesh M, providing links to devices which I don't own.  The replies appeared automated and there was no individual support available.  The automated options included checking the Action Center, adjusting the slider, etc., all of which I clearly stated are non existent on my  desktop PC.  The chat button included in both emails was de-activated and the only other option offered was a "virtual assistant."

I mentioned in an earlier post that HP ihas obviously suspended all out of warranty personal support, probably due to the COVID-19 crisis.  The only options available to HP owners are this forum and third party providers.

Thanks,

L

[Echo_Lake]

@lmwapner

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[lmwapner]

Hello:

I think there's a misunderstanding re HP.  HP is not currently supporting out of warranty products.  Remote access is not currently available.  This is easily verified and I've stated this multiple times in previous posts.   This remains in place indefinitely, until the COVID-19 environment changes. 

Fortunately there are third party tech support providers that will diagnose and repair, if necessary.  Unfortunately, the HP Community has not been generally notified of this discontinuation.