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CASDiego
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Laptop not detecting monitor when docked to HP USB C Dock G5

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HP Pavilion Laptop 15-cs3 - Windows 10Pro
Microsoft Windows 10 IOT

New laptop, HP Agent recommended HP USB-C Dock G5 docking station. Laptop detects keyboard, remote mouse but not the monitor. When I dock my other HP Laptop = HP ProBook 640 G5 it recognizes and displays perfectly on to the monitor. I have also tried connecting monitor via HDMI directly to the Pavilion and it works just fine.  Help Please

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praveen196
HP Support Agent
HP Support Agent
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@CASDiego Welcome to HP Community!

 

I understand that the Laptop not detecting monitor when docked to HP USB C Dock G5.

 

I understand your concerns.

 

This docking station only works on the business laptop.

 

It will not work for your laptop.

 

You have to connect the monitor via HDMI port only.

 

I hope you understand.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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CASDiego
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Message 3 of 4
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Thank you.  It makes sense. After doing some more research I also found out that the new laptop doesn't charge via the docking station either.  First laptop that I personally purchased and has been a good learning experience.  Both were easy fixes and more importantly my work laptop works perfectly with the docking station, which I use more frequently anyhow.  

 

Greatly appreciate you! 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
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@CASDiego

 

I understand your concerns.

 

I would suggest you contact our hp shopping team and check for the docking station for your new product. They will help you.

 

https://store.hp.com/us/en

 

Have a nice day!!

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