Laptop not detecting monitor when docked to HP USB C Dock G5

[CASDiego]

New laptop, HP Agent recommended HP USB-C Dock G5 docking station. Laptop detects keyboard, remote mouse but not the monitor. When I dock my other HP Laptop = HP ProBook 640 G5 it recognizes and displays perfectly on to the monitor. I have also tried connecting monitor via HDMI directly to the Pavilion and it works just fine.  Help Please

[praveen196]

@CASDiego Welcome to HP Community!

I understand that the Laptop not detecting monitor when docked to HP USB C Dock G5.

I understand your concerns.

This docking station only works on the business laptop.

It will not work for your laptop.

You have to connect the monitor via HDMI port only.

I hope you understand.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[CASDiego]

Thank you.  It makes sense. After doing some more research I also found out that the new laptop doesn't charge via the docking station either.  First laptop that I personally purchased and has been a good learning experience.  Both were easy fixes and more importantly my work laptop works perfectly with the docking station, which I use more frequently anyhow.  

Greatly appreciate you! 

[praveen196]

@CASDiego

I understand your concerns.

I would suggest you contact our hp shopping team and check for the docking station for your new product. They will help you.

https://store.hp.com/us/en

Have a nice day!!