• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-15-2023 05:40 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)

Hello!

 

I have a HP ENVY x360 2-in-1 Laptop 15-ey0xxx, which I also use as a tablet for studying. I bought during November(2022) MPP 1.51 Pen and I have been using it to make notes until yesterday. It stopped working and I have tried different things to make it work again but without any success.Now only my mouse can work as a pen when I try to draw something,even though I still have the pen sign in the bottom.Do I need to try to change the battery or I must edit something in the settings? If it's a problem of the pen can I send it back and order a new one?

Amarilda_0-1673786113206.png

I am looking forward to your answer!

Best Regards,

Amarilda Memushaj

 

 

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.