cancel
Showing results for 
Search instead for 
Did you mean: 
Paul8t7
New member
2 1 0 0
Message 1 of 2
359
Flag Post

MacBook Pro 2019 stopped detecting HP24f Monitors

HP Recommended
MacBook Pro 2019
macOS 10.15 Catalina

Up until recently my monitors have been working fine with the MacBook (via a Display link 5K dock). 

I have taken my laptop to the apple store and they have done everything they can to help (it works with other monitors). 

 

Can anyone help with this please? 

 

The only message that is displayed is "Input signal not found" "Display going to sleep mode"

 

I have not changed anything and the monitors work with my other laptop

 

Any helps appreciated

 

Thanks

 

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,560 1,570
Message 2 of 2
Flag Post
HP Recommended

@Paul8t7, Welcome to HP Support Community!

 

Here's a few things you need to know when using an HP monitor with a Mac device:

HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors.

  • To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC.
  • The monitor should operate at 60Hz.The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation