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st3elersfan7
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Omen by HP 25 Display 144 Hz Falsely Advertised?

HP Recommended
OMEN by HP 25 Display
Microsoft Windows 10 (64-bit)

Hello,

 

I purchased this monitor a few years back and never really noticed any issues until I purchased another 144 hz monitor from Acer/Asus. I changed all the display settings for the monitors to 144 hz and updated everything including drivers, etc. I am a gamer where refresh rates matter a lot. Whenever I do the reaction timed tests, my acer/asus monitors show that my reactions are 155 m/s while for the HP Omen, it is always around 170-180 or so. I have done this maybe a few thousand times and so I know I have enough samples. Then I started hearing others/seeing posts about falsely advertised 144hz HP Omen monitors. I was wondering what is the cause of this? I was promised 144 hz and bought it for that reason and I am out of warranty currently, but not sure if that really matters for falsely advertised items?

 

Thanks,

Kevin

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KingOP
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Message 2 of 4
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Not sure which model you have, but here is a site showing the best 5 gaming monitors with a lot of info on each including pros and cons. http://bestreviews.com/best-gaming-monitors

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 3 of 4
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@st3elersfan7 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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st3elersfan7
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Hello, I am still waiting for a response from the private message. Thanks!

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