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LeleBg
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On screen display always on - broken button

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Monitor Hp 27 es

Hi,

my HP 27 ES monitor that I use as external monitor for my laptop today suddently started popping up the on-screen-display with the menu for setting up the screen options. 

On the lower part of the monitor there are four command buttons and the second one from the right has never worked (in a year and half), but I got rid of it since using the other butons I was able to set the options as I wanted.

The problem is that now the button is virtually always pressed. 

I can close the on screen display but in a fraction of a second it comes back...

 

What can I do?

 

Thank you!

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @LeleBg

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your monitor.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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LeleBg
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Dear,

thanks for your kind reply but I don't think I will pay for repairing this monitor.

The button goes crazy only sometimes and I will keep it like this or I will buy a new monitor, of another brand of course.

 

Kind regards

Daniele

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 4 of 4
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Hi @LeleBg

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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