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HP Recommended
Pavilion all in one 24 touch screen
Microsoft Windows 11

inbuilt camera hasnt worked in a while saying cant be found

3 REPLIES 3
HP Recommended

@Mazza707 -- did you purchase the computer within the last 12 months. If so, contact HP Support, to open a claim against the HP Warranty. HP will repair/replace your computer, at HP's expense.

 

HP Recommended

its just over 2 years old... so unfortunately that doesn't help!

HP Recommended

@Mazza707 -- it's just over 2 years old

 

So, you have two options:

  1. spend a lot of money paying a certified computer technician to disassemble your computer, trouble-shoot, try to purchase a replacement component from HP, reassemble, and test. This may take a few days.
  2. spend under $40 to buy an external USB web-camera, and connect it to a USB socket. This may take a few hours. Also, within the Windows "Device Manager", click to "disable" the onboard camera, so that apps (Zoom? Skype?) do not try to use it.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.