• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-28-2020 08:21 AM

HP Recommended
Product: 22-c0014na
Operating System: Microsoft Windows 10 (64-bit)

Hi there.

 

The backlight seems to have gone on the bottom left of the screen:

 

SSolved_0-1582903279230.png

 

I probably need to replace the screen but can not find the part... any advice?

 

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2020 09:54 AM

HP Recommended

I fixed the issue. The power cable for the screen was loose. Thanks!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-02-2020 04:49 AM

HP Recommended

Hi @SSolved

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎03-03-2020 05:35 AM

HP Recommended

WhatsApp Image 2020-03-03 at 12.25.55 (1).jpegWhatsApp Image 2020-03-03 at 12.25.55.jpegWhatsApp Image 2020-03-03 at 12.25.56 (1).jpegWhatsApp Image 2020-03-03 at 12.25.57 (1).jpegWhatsApp Image 2020-03-03 at 12.25.57.jpegWhatsApp Image 2020-03-03 at 12.25.56.jpeg

Was this reply helpful? Yes No

‎03-03-2020 05:36 AM

HP Recommended

Hi there. I've taken the screen out but can't find a model number. can you suggest the correct part with these pictures? thanks. 

Was this reply helpful? Yes No

‎03-03-2020 09:54 AM

HP Recommended

I fixed the issue. The power cable for the screen was loose. Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.