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‎04-17-2020 05:49 AM

HP Recommended
Product: Elitedisplay E243M
Operating System: Microsoft Windows 10 (32-bit)

The webcam is not recognised after installating the driver for the monitor

10 people had the same question
2 REPLIES 2

‎04-26-2020 11:48 PM

HP Recommended

I had the same issue. I resolved it as follows:

1. Connecting the monitor to my notebook (Surface 4 in my case) via HDMI cable (Mini DisplayPort to HDMI)

2. Make sure monitor is on and taking input from the computer

3. Connecting the monitor using the USB 3.0 A to USB 3.0 B cable

4. Download and run the webcam driver executable available here: https://support.hp.com/au-en/drivers/selfservice/hp-elitedisplay-e243m-23.8-inch-monitor/18164494 (you may need to select your region)

 

When I got the "camera not found" error it was when I only had the USB cable connected, not the HDMI one at the same time.

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‎06-09-2020 08:27 PM - edited ‎06-09-2020 08:28 PM

HP Recommended

I had same problem but it was due to failure to plug in BOTH HDMI and USB. This fact should be included in the "Trouble Shooting" page for this product since it is likely that use of the built-in camera is the major selling point of this monitor. The support documentation does a poor job of providing any details about connecting or using the Webcam and only references use for Skype Business which you don't need to use the webcam.

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