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mj90
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USB Ports of E273 monitors are not working

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E273 Monitor
macOS 10.15 Catalina

Hi,

I have connected my new E273 monitor with MacBook Pro 13-inch macOS 10.15.5.  The usb ports in the monitor are not working. Is there any setting needs to be changed?

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IronBadger
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Check the Power Settings on the Monitor.  On the Z27 monitor I have it has a Performance and a Power Save setting.

If it is set to Power Save (the default) the USB ports are disabled.  You need to switch it to Performance.  I am not 100% sure the E273 monitors have the same setting but it's worth checking.

 

Monitor Power Save Setting.jpg

While I may work for HP Inc, the views and opinions expressed here are my own.
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mj90
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Hi thank you for the suggestions but I'm not able to find performance and a Power Save setting option in E273. 

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mj90
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Do we have any other solution for this?

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IronBadger
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Which model of E273 do you have?  It looks like there is a E273 i,m,q and d.  With d being the one with the camera and such.

 

How is the MBP connected?  USB-C? Displayport?  HDMI?

 

The User Guide indicates that there should be a Power Control option in the On Screen Display menus on page 19.

 

I looked for any support documentation around USB issues and there do not seem to be any documented issues.

 

While I may work for HP Inc, the views and opinions expressed here are my own.
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mj90
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Looks like documentation itself has the problem. I'm not getting any power mode option in the power control option. I'm getting the options shown in picture. I have tried to connect my system with HDMI and Displayport.  

 

This is the basic version without camera. E273: https://www.amazon.in/gp/product/B07CG48R8D/ref=ppx_yo_dt_b_asin_title_o09_s01?ie=UTF8&psc=1WhatsApp Image 2020-07-20 at 10.05.03 AM.jpeg

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mj90
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Hi,

 

Are there any suggestions based on the menu in my monitor?

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IronBadger
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You stated " I have tried to connect my system with HDMI and Displayport"

 

Neither HDMI or Displayport carry a USB signal.  You will need to connect to the USB-C port on the monitor from your computer.  I believe the monitor came with a USB-A to USB-C cable.  You would need to use this or a USB-C to USB-C cable to connect USB to your computer and use the USB ports on the monitor.

 

If you have a computer with Thunderbolt 3 ports, a single USB-C cable could carry USB and video to the monitor.

While I may work for HP Inc, the views and opinions expressed here are my own.
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