Will Not Wake Up from Sleep Mode

[praveen196]

@LCWelter

Thank you for the update.

Option 1: Update the BIOS through Windows Updates.

1. In the Search field, type Windows Update settings.
2. Select Windows Update settings.
3. Click Check for Updates. Any available updates will be installed automatically.
4. After the updates are complete, restart the computer, and confirm the BIOS has been updated.
5. Type System Information in the Search field.
6. Select System Information.
7. Scroll down to BIOS Version/Date.
8. Confirm the BIOS is updated to a newer version.
9. Close System Information.

Option 2: Download and install the appropriate SoftPaq to update the BIOS:

Please click to download BIOS.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96691.exe

After the BIOS has been successfully updated, use one of the methods below to set the time zone.

Method 1: Set the time zone in Windows Settings.

1. Click the Windows icon.
2. Click the Settings icon.
3. Select Time & Language.
4. Select Date & Time.
5. Set the Set time zone automatically option to ON, OFF, then ON again.
6. Close the Settings window.

Method 2: Set the time zone in the Control Panel.

1. Open the Control Panel.
2. Select Clock and Region.
3. Click on Date and Time.
4. Click on Internet Time.
5. Select Change settings.
6. Select Update now.
7. Close the Control Panel after the update is complete.

Have a nice day!!

[LCWelter]

When I go in to the link, it just asks me if I want to make a copy of the exe file - I did that on a thumbdrive. completed the download, shut down my computer and restart with the thumbdrive plugged in. It won't run the exe file for updated version. Should I just bring back and exchange for a new machine? This is strange - everything works great, other than being able to wake from sleep. It being under warranty, thought it would be a simpler process to fix.

[KnightLife]

First, I’m sorry to year you’re having issues as well. Second, my mother has an All-in-One as well, and the first one she bought wouldn’t start at all, and we had to take it back. The replacement has been great since, but I’m starting to think these all have some bugs in them. Personally, I’d definitely take it back and replace it. With what, well, that’s a personal decision. I can say when these things work they’re great. 

[praveen196]

@LCWelter

I understand your concerns.

We do not have the option to take the remote control of your computer and check.

I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[KnightLife]

Not sure I can do that. It’s long since out of warranty, and I just can’t afford the extra charges right now. But thanks again.