Windows Hardware Error

[Mrmatt1]

This is a recurrence of a problem I have occasionally had (from Reliability History):

Source
Windows

Summary
Hardware error

Date
‎13/‎04/‎2026 19:47

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8084cf4e9460
Parameter 2: fffff80139b767b0
Parameter 3: 0
Parameter 4: ffff8084cfec3080
OS version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 2057

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:C_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT

Can someone provide some assistance please, as I am not sure what is happening ?

Thank you.

[Deep_World]

Hi @Mrmatt1,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand how  it must be to see recurring hardware error messages like this. Thank you for sharing the details from Reliability History. 

From the error signature, it looks like the issue may be related to your graphics driver (igdkmd64.sys is part of Intel graphics). Could you please let me know:

• The exact HP model of your device (for example, HP Pavilion 15, HP EliteBook, etc.)
• Whether you notice this error during specific activities (gaming, video playback, or even just browsing)
• If you’ve recently updated Windows or drivers

Here are a few steps you can try in the meantime:

• Update your graphics driver: Visit HP Support or Intel’s website https://support.hp.com/  to download the latest driver for your model.
• Run Windows Update: Ensure your system is fully updated, as patches often address stability issues.
• Check HP Support Assistant: This tool can automatically detect and install the latest drivers and firmware for your device.
• Run hardware diagnostics: On HP laptops/desktops, you can press F2 at startup to access HP PC Hardware Diagnostics and run a system test.
• Monitor temperatures: Overheating can sometimes trigger hardware errors, so make sure your device has proper ventilation.

I hope this helps. 

[Mrmatt1]

Hello, apologies for the delay in replying, but been busy.

I have tried Device Manager, and I am assured that I have the latest Intel driver. (I have clicked on Update Driver)

The driver I have is newer than the one on the HP Support page.

I often check Windows Update anyway.

I have recently ran HP PC Hardware Diagnostics for Windows (3.1.0.0), and no issues - apart from when I tried to access the System Profile, and it gave me an error message (reported elsewhere on this forum).  No faults were found though.

I do have the UEFI PC Hardware Diagnostics, although not ran for over a month now.

I don't know of any specific events that triggered that message (unable to ascertain, could have been anything, not sure what was going on to cause that).

Model is (as far as I know):

HP Desktop M01 F1-xxx

Product ID : 1D9Y4EA#ABU

That's about as specific as I can be, hope it helps though.

[Mrmatt1]

Just as an extra, for some unknown reason (s), I seemed to be having problems with HP Support Assistant though I don't actually know why.

I did uninstall it, although I told Windows to keep the settings in case it was re-installed.  I am not sure when (or if) I will re-install it.

This is a link to the post I made regarding that:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Windows-11-HP-Support-Assistant...

[Mrmatt1]

I have now re-installed HP Support Assistant, so I'll have to see if any issues there ?

[Hawks_Eye]

Hi @Mrmatt1 

Deep_World is away for now. I'd be glad to assist you.

Thank you for sharing the detailed History and the follow‑up information. Based on the error signature (LiveKernelEvent 141 with igdkmd64.sys), this points to a Timeout Detection and Recovery (TDR) event involving the Intel graphics driver. Essentially, Windows detected that the GPU stopped responding and attempted to reset it.

Here are structured steps you can take:

Confirm driver source
Even if Device Manager reports the driver as “latest,” it may not always be the most stable for your HP system. Please check the HP Support page for your exact model (HP Desktop M01‑F1 series, Product ID 1D9Y4EA#ABU) and compare the Intel graphics driver version listed there with what you currently have installed. HP‑validated drivers are often more reliable than generic Intel updates.

Run UEFI Hardware Diagnostics
Since you’ve already used the Windows version of HP PC Hardware Diagnostics, I recommend running the UEFI version directly from startup. Press F2 during boot, then run the System Test and specifically the Graphics Test. This helps rule out hardware faults.

Check for BIOS updates
Outdated BIOS firmware can sometimes cause instability with graphics drivers. Visit HP’s support site for your product and verify if a newer BIOS is available.

Monitor usage patterns
Because you mentioned the error doesn’t seem tied to a specific activity, keep an eye on whether it happens during graphics‑intensive tasks (video playback, games, or even browser use with hardware acceleration). If you notice a pattern, that can help narrow down the cause.

HP Support Assistant
Since you’ve reinstalled HP Support Assistant, use it to check for updates again. It can sometimes detect firmware or driver packages that Device Manager misses.

System stability checks

• Ensure Windows is fully updated.
• Verify that your system has adequate cooling and ventilation, as overheating can trigger GPU resets.
• If the issue persists, consider temporarily rolling back to the HP‑validated graphics driver even if it’s older than Intel’s latest.

This type of error is usually driver or firmware related rather than a permanent hardware fault, especially if diagnostics show no issues. Running the UEFI tests and aligning your drivers/BIOS with HP’s validated versions is the best next step.

Would you like me to walk you through how to locate the exact driver and BIOS updates for your HP M01‑F1 series on the HP support site?

Regards,

Hawks_Eye

[Mrmatt1]

The BIOS on the HP Support page is showing as F.40 Rev A.  This is an older one than the one I have - F43.

I have downloaded the Intel HD Graphics Driver for now, which is an older one than the one installed.

The one one the website is 31.0.101.1404 Rev C.  The one currently installed is 31.0.101.2130.

I ran the driver detection from the HP Support Page, but it informed me:

Detection was successful but you don’t need any new software or drivers at this time.

I also ran the HP Support Assistant, and likewise.

[Mrmatt1]

I will have to run the UEFI utility another time.

[Deep_World]

Hi @Mrmatt1,
 

Thanks for your response and thank you for sharing those details with us. I’d like to clarify a few points regarding BIOS and driver updates:

• BIOS Versions: If your system is running F.43 and it’s stable, you don’t need to downgrade to F.40 Rev A.
   
• Graphics Driver: Similarly, The one you currently have installed (31.0.101.2130) is newer, and if your system is functioning well, there’s no need to roll back. HP Support Assistant and the detection tool are correct in reporting that no updates are required at this time.
   
• UEFI Utility: Running the UEFI diagnostics is a good next step if you suspect hardware issues. It will help confirm whether the errors you’re seeing are driver-related or hardware-related.

Our Recommendation:

• Keep your current BIOS and graphics driver versions since they are newer and working.
• Use the HP Support page drivers only if you encounter instability or compatibility issues.
• Run the UEFI utility when convenient to rule out hardware concerns.

If you notice recurring errors or performance issues, please let us know the exact error codes/messages, and we’ll guide you further.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Regards

Deep World

[Mrmatt1]

Just had a look in Reliability History again.  It seems there were two occurrences on the 21st of the same problem ?

Source
Windows

Summary
Hardware error

Date
‎21/‎04/‎2026 21:21

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe2076d0d7050
Parameter 2: fffff8064fbe67b0
Parameter 3: 0
Parameter 4: ffffe207764d9080
OS version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 2057

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:C_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT

and:

Source
Windows

Summary
Hardware error

Date
‎21/‎04/‎2026 21:57

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe2076d474010
Parameter 2: fffff8064fbe67b0
Parameter 3: 0
Parameter 4: ffffe207742ec080
OS version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 2057

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:C_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT