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‎05-13-2019 01:17 PM

HP Recommended
Product: HP Z27n G2 display
Operating System: macOS 10.14 Mojave

Just unpacked my HP display and trying to connect it to macbook pro 15 (2017) via USB-c factory cable.  Sign of battery charge appearing but monitor shows only ^No video signal found^.  Please help

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‎05-16-2019 01:58 AM

HP Recommended

Thanks. I have already fixed it with Belkin thunderbolt cable. It was the same problem here https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Z27n-G2-USB-C-connection-issue/td-p...

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2 REPLIES 2

‎05-13-2019 02:37 PM

HP Recommended

The easiest thing that comes to mind is that the Power Mode may set to Power Save.

 

Using the on screen menus of the monitor find Power Mode.  Verify that it did not some how get switched to Power Saver.  If it did, switch it back to Performance.  Power Saver will disable all the USB ports on the display.

 

IMG_2798.jpg

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎05-16-2019 01:58 AM

HP Recommended

Thanks. I have already fixed it with Belkin thunderbolt cable. It was the same problem here https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Z27n-G2-USB-C-connection-issue/td-p...

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