05-09-2016 11:33 AM
I just got the HP Pavilion 27xi IPS LED Backlit Monitor at work, working on a computer running Windows 10. I'm pretty tech-saavy, but I cannot figure out how to adjust the brightness! I've tried the F9/F10 function; doesn't work. I then thought it might be an issue with the driver, so I went to Settings -> Displays -> Advanced Display Settings -> Display Adaptor Properties -> Monitor (tab) -> Properties -> Driver (tab) -> Update Driver but got the "The best driver software for your device is already installed" message.
Under the Settings -> Displays screen, there's no option for adapting the brightness and I've scoured the forums, but none of the solutions presented are working.
Should I manually install an older version of the driver software? Any other potential solutions?
05-10-2016 09:19 AM
Hi there @lp2016,
May the Forums be with you! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are looking for help with the brightness settings for your display in Windows 10. I am happy to help with this.
When you go to Settings > System > Display, ids there not an "Adjust brightness level " slider just above the Apply and Cancel buttons?
Otherwise you can try searching for the Power Options. When the Power Option window comes up, there should be a "Screen brightness" slider there as well.
Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
07-11-2017 03:35 PM
Had a similar issue and downloading HP display drivers was ineffective. After feeling around the edges of the monitor for buttons I found some hidden display control buttons, they are located in the lower right of the monitor next to the power button. You have to tap on that area and then the buttons light up which allow you to adjust display settings like brightness.
Page 9 of the HP Pavilion 27xi user manual shows where the front panel controls are.
11-26-2017 05:25 PM
I had the same problem too. The adjustment controls are hidden until you tap four inches to the left of the power button. Here is the manual: http://h10032.www1.hp.com/ctg/Manual/c04542254
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 8)