half screen freezes randomly when i change tabs on my HP victus

[suruchi8]

When i switch tabs, half screen remains frozen while half changes and after a while its back to normal

[VikramTheGreat · Accepted solution]

Hi @suruchi8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That issue on your HP Victus, where half the screen freezes while switching tabs, usually points to a graphics driver or refresh rate conflict, often triggered by recent updates or GPU mode changes.

Recommended Fix for Screen Freezing / Partial Refresh

1. Update Graphics Drivers

• Open Device Manager → Display adapters.
• Update both Intel iGPU and NVIDIA/AMD GPU drivers & Update BIOS
• Or download the latest from HP:
  👉 Official HP® Support

2. Switch GPU Mode

• Open OMEN Gaming Hub → Graphics Switcher.
• Toggle between Hybrid Mode and Discrete Mode.
• Restart and check if the issue persists.

3. Adjust Refresh Rate

• Right-click desktop → Display settings → Advanced display settings.
• Set refresh rate to 60Hz or 120Hz (avoid mismatched settings).

4. Disable Hardware Acceleration

• In browsers or apps where the freeze occurs: 
  • Go to Settings → System → Disable hardware acceleration.
  • Restart the app.

5. Run HP Hardware Diagnostics

• Restart → Press Esc repeatedly → F2 → Run Display Test.
• If the test fails, it may be a hardware issue.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[suruchi8]

It looks like the issue is resolved. I will update if it persists.

Thank you!!

[VikramTheGreat]

Hi @suruchi8,

I’m glad to hear the issue appears to be resolved!

Please keep an eye on it, and if the problem returns, just let me know. I’ll be here to help you through the next steps.
 

Thanks for the update!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat