Create an account on the HP Community to personalize your profile and ask a question
09-26-2019 01:22 PM
I have searched through many forums and tried many solution to no success
my touchscreen has always worked flawlessly but after recent updates it has disappeared. there are no touch screen settings. it does not appear in the device manager in hid compliant devices. there is no longer any touchscreen option in the f2 startup diagnostic screen. i have checked for windows updates and all are current. the hp support assistant updated everything even bios and no success except if installing the touchscreen firmware it fails and says its not ilitek. i got nowhere with hp or microsoft support. i cant find a way to force the install of the touchscreen firmware since it doesnt recognize it now that windows messed it up. i see many people with the same issue but no actual solution. is there a way to force install the firmware etc?? what am i missing or is it now just toast??
ps i have done a complete back to factory restore and no success hp said the doing a restore doesnt change any firmware installs or upgrades... PLEASE help. hp was USELESS!
09-28-2019 08:08 PM - edited 09-28-2019 08:09 PM
Thank you for posting on the HP Support Community.
Use the troubleshooting steps in this section:
Step 1: Enable and reinstall the touch screen driver in Device Manager
Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.
In Windows, search for and open Device Manager.
Expand the Human Interface Devices list.
Right-click the touch screen device, and then click Enable, if possible. If the Enable option does not display, continue to the next step.
Tap the screen to see if it responds. If it does not, continue with these steps.
Right-click the touch screen device, and then click Uninstall.
Restart the computer to reinstall the touch screen driver.
Tap the screen to see if it responds. If it does not, continue to the next step from here: https://support.hp.com/in-en/product/hp-pavilion-24-b000-all-in-one-desktop-pc-series-touch/11046865...
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-28-2019 08:26 PM - edited 09-28-2019 08:27 PM
Already did all that. And also hid compliant touch screen no longer appears in device manager. And it is no longer available to troubleshoot in startup or bios as previously stated. And YES obviously it has a touch screen. Seriously???
09-29-2019 06:33 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
I am an HP Employee
09-29-2019 09:19 AM
Will this be a different team than the ones who insisted I purchase an annual tech support package to fix what I didn’t break and that is faulty on either your or Microsoft’s part?? NOT something I did or that I installed etc. and that isn’t broken and was perfectly fine before you and Microsoft installed automatic updates that you all insist we customers do???!