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- hp CDDVDW TS-L633R driver missing

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03-01-2013
09:55 AM
- last edited on
02-22-2017
02:02 PM
by
OscarFuentes
Hi,
You shouldn't need to download anything as the driver for the optical drive is supplied by Windows OS.
Can you post back with the following.
1. The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
3. Open windows Control Panel, open Device Manager and expand DVD/CD-ROM Drives. If the drive is listed here, right click it and select Properties - on the General tab, is there an error showing in the 'Device status' box and if so, what is it?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-19-2013
02:50 AM
- last edited on
05-19-2013
05:00 AM
by
MrMatthew
Hi there,
i'm havig a similar issue. Would be great if you could help.
BR
Chris
Product Number: A3S74EA#ABU
Serial number: [Personal Information Removed]
Product Name: HP Pavilion g6 notebook PC
OS: Windows 7 64 bit
My CD Rom Properties show a model: DTSOFT Virtual CdRom Device and Categories: Optical Drive the rest is "Unavailable"
Device Status in the 'Hardware' tab shows: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete"(Code 19)
05-23-2013 05:54 AM
hi,
I can't burn DVDs with my laptop, I've an hp pavilion dv6 6169-sl with windows 8 original. i've run windows fix it and it shows that "the media is not readable". I tried to burn a VIDEO_TS folder but only 2 of 10 attempts have succeeded.
However, CDs are burned perfectly.
my CD/DVD drive is CDDVDW_TS-L633R
please help me!
06-13-2013 06:27 PM
06-18-2013 12:36 PM
Hello @Seifddine,
I understand you state your computer will not play DVD’s or CD’s, is that correct? I will be happy to help you.
What is the current operating system on your computer?
Please respond back at your earliest convenience.
Thanks
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
08-12-2013 12:29 AM
I am getting a Code (19) registry error for my CDDVDW TS-L633R. How can update the registry? I have tried to update the driver, but it says the driver is up to date, but that I have a registry error. Let me know how I can correct this issue.
Thanks,
08-14-2013 10:50 AM
Hello soupmannnn,
I see that you are having problems with the DVD drive on your HP computer. I have some suggestions that may help with this issue.
Here is a link to a Microsoft fix it tool that may correct the registry error. Run the fix it and let me know what helps.
If you are still having problems let me know what operating system you are using.
08-25-2013 06:43 PM - edited 08-25-2013 06:48 PM
@Acea wrote:
Had same problem...(code 19) in Device Manager...and used this fix to solve it...worked for me when all else failed...ie uninstall... re-install...by deleting the lower filter in the registry. http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm Hope this helps...
Acea, it worked, perfectly. Definitely worth investing 10 minutes for removing these bugging upperfilters.
My case was Error Code 19 and I did not have any lowerfilters to remove. This article above indeed solved the problem, so I am headed to watch some movies now. Happiness has come back. Kudos
P.S. According to the article, it may also solve Errors Code 19, Code 31,Code 32, Code 37, Code 39, and Code 41. Those may be also caused by any mess-up in registry.
- Grmnm