• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-29-2019 03:51 AM

HP Recommended
Product: HP ProDesk 400 G4 desktop mini-pc

I have a HP ProDesk 400 G4 desktop mini-pc, connected to a LG 43UD79-B monitor.

After a while the Intel UHD Graphics 630 is crashing, system is not working anymore.

Sometimes i can restart  Intel UHD Graphics 630 and most of the time i have to restart the system by holding the power button for more then 5 seconds.

When  Intel UHD Graphics 630 is crashing, i see a liitle box in the center of the screen, which is not responding.

 

At this moment i installed the latest driver for Intel UHD Graphics 630 from the HP site 26.20.100.6888.

 

HELP!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2019 07:07 AM

HP Recommended

Hi:

 

See if updating the driver to the latest version resolves the problem.

 

Version: 26.20.100.7212 (Latest)   Date: 9/25/2019

 

See my knowledgebase article at the link below for how to manually update the graphics driver from the Intel support site...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-29-2019 07:07 AM

HP Recommended

Hi:

 

See if updating the driver to the latest version resolves the problem.

 

Version: 26.20.100.7212 (Latest)   Date: 9/25/2019

 

See my knowledgebase article at the link below for how to manually update the graphics driver from the Intel support site...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.