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‎09-29-2019 03:51 AM

HP Recommended
Product: HP ProDesk 400 G4 desktop mini-pc

I have a HP ProDesk 400 G4 desktop mini-pc, connected to a LG 43UD79-B monitor.

After a while the Intel UHD Graphics 630 is crashing, system is not working anymore.

Sometimes i can restart  Intel UHD Graphics 630 and most of the time i have to restart the system by holding the power button for more then 5 seconds.

When  Intel UHD Graphics 630 is crashing, i see a liitle box in the center of the screen, which is not responding.

 

At this moment i installed the latest driver for Intel UHD Graphics 630 from the HP site 26.20.100.6888.

 

HELP!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2019 07:07 AM

HP Recommended

Hi:

 

See if updating the driver to the latest version resolves the problem.

 

Version: 26.20.100.7212 (Latest)   Date: 9/25/2019

 

See my knowledgebase article at the link below for how to manually update the graphics driver from the Intel support site...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

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1 REPLY 1

‎09-29-2019 07:07 AM

HP Recommended

Hi:

 

See if updating the driver to the latest version resolves the problem.

 

Version: 26.20.100.7212 (Latest)   Date: 9/25/2019

 

See my knowledgebase article at the link below for how to manually update the graphics driver from the Intel support site...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

Was this reply helpful? Yes No
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