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Stuck on a Black Screen? Quick Fixes for Your HP Desktop! Click here for the details.

‎11-12-2025 10:11 AM

HP Recommended
Product: HP All-in-One Desktop PC 27-cb1000i (4N1Q9AV)
Operating System: Microsoft Windows 11

My All-in-One dropped and now I have multi-colored lines and dead patches on the screen.  Can I fix this with software or will I need a physical repair?

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1 REPLY 1

‎11-15-2025 07:56 AM

HP Recommended

Hi @Socalsonice137,

 

Welcome to the HP Support Community! 

 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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