touchscreen stopped working & drivers disappeared

[Marnie70]

1. Touchscreen stopped functioning.  I rebooted and the touch was back.  It went out again and the drivers disappeared.  it has been almost two years since this happened.  I have done a system restore, fresh install, numerous other things.  I have probably destroyed the computer, yet I just want the touch back.  I had to buy a new computer with touch, yet i still want to know why this happened.  And if maybe i can fix it.  I have had advice from numerous microsoft forums, have tried to install new drivers, nothing worked.  I have updated everything possible in the computer.  Is there any thing else i can try before I just throw in the towell?  Thanks

[ub6424]

Hello @Marnie70 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[Marnie70]

I am so happy you will help me.

Here is the info you requested.

Microsoft Windows 10 Home

10.0.19044  Build 19044

23-q113w

NOAO1AA#ABA

AMI-AO.13,11/9/2018

Anything more just ask!

[ub6424]

Hello @Marnie70 

(1) Download and install

HP Consumer Desktop / Notebook PC ME Firmware Update

05 Rev.A

30.5 MB

May 14, 2019

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

[Marnie70]

Good day.  I did the things you suggested.  I took a couple screen shots as you said.  None of what I did had any effect.  Will try something more. Thanks

[ub6424]

Hello @Marnie70 

Skip (1) and continue with (2)

Kind regards

[Marnie70]

I did that also and it said the machine passed all the tests.  I didn't see anything about touch screen though, only mouse.  Also, when i go to the system it says this computer does not have touch available.  Yet when the screen worked it was there.  This is perplexing.

[ub6424]

Hello @Marnie70 

(1) Power off computer

(2) Disconnect power cable

(3) Press and hold <power> button for 30 seconds

(4) Connect power cable

(5) Power on and test <touchscreen> again

(6) Please report your results

[Marnie70]

I did the things you said and it still isn’t working

[ub6424]

Hello @Marnie70 

Repair Windows

(1) Open cmd.exe (right click) as administrator and execute:

sfc  /scannow

(2) Reboot 

(3) Open cmd.exe (right click) as administrator and execute:

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(4) Reboot