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- HP Community
- Desktops
- Desktop Video, Display and Touch
- touchscreen stopped working & drivers disappeared

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09-06-2022 05:56 PM
- Touchscreen stopped functioning. I rebooted and the touch was back. It went out again and the drivers disappeared. it has been almost two years since this happened. I have done a system restore, fresh install, numerous other things. I have probably destroyed the computer, yet I just want the touch back. I had to buy a new computer with touch, yet i still want to know why this happened. And if maybe i can fix it. I have had advice from numerous microsoft forums, have tried to install new drivers, nothing worked. I have updated everything possible in the computer. Is there any thing else i can try before I just throw in the towell? Thanks
09-06-2022 07:23 PM
Hello @Marnie70
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
(2) Please report your results
09-06-2022 08:01 PM - edited 09-06-2022 08:04 PM
Hello @Marnie70
(1) Download and install
HP Consumer Desktop / Notebook PC ME Firmware Update | 05 Rev.A | 30.5 MB | May 14, 2019 | Download |
(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform <all> tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(3) Please report your results ( error messages, take pictures )
09-07-2022 07:14 PM
I did that also and it said the machine passed all the tests. I didn't see anything about touch screen though, only mouse. Also, when i go to the system it says this computer does not have touch available. Yet when the screen worked it was there. This is perplexing.
09-07-2022 11:53 PM
Hello @Marnie70
Repair Windows |
(1) Open cmd.exe (right click) as administrator and execute:
sfc /scannow
(2) Reboot
(3) Open cmd.exe (right click) as administrator and execute:
msdt.exe /id WindowsUpdateDiagnostic
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
(4) Reboot