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12-27-2018 08:21 PM
Im trying to connect a Sony wireless bluetooth headset to my computer, and have successfully paired the device. However, the headset refuses to connect.
It is my understanding that a "connect" option should appear under bluetooth devices, yet it is not there. This is what I mean:
12-28-2018 05:51 AM
You checked all this, I assume?
Perhaps worth having a quick read here as well?
01-01-2019 02:21 PM
I have run through each of those.
For the connecting to a paired device article (https://helpguide.sony.net/mdr/xb650bt/v1/en/contents/TP0001111739.html), I get stuck on step 3. There is no headset to select, even when enabling the "show disabled devices" option. My connection process for the is a little different from the one pictured here: https://helpguide.sony.net/mdr/xb650bt/v1/en/contents/TP0001111738.html. Instead, I click the "+" to add a device > bluetooth > my headphones, and I get a notification that windows is setting up your device.
Strangely, when selecting the bluetooth device, it is recognized as "Audio", but then saved under "Other devices" (see previous screenshots).
In reinstalling the driver from your last link, windows forgets my headphones, but the pairing process is the same and I have the same problem in the end.
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