• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-08-2020 07:06 PM

HP Recommended
Product: 14-dq1039wm
Operating System: Microsoft Windows 10 (64-bit)

Day 1: Computer new, out of the box. Installation complete.

Day 2: HP support assistant recommends upgrade drivers

After the drivers upgrade, the WiFi module dissapeared:

- It is not showing up on the device manager, not even as a hidden device.

-The network reset or driver upgrade won't work (clearly) because the device is completely missing

-The closest to a clue, is the Bluetooth device is constantly reported by Windows as "having problems"

Seems like Realtek module RTL8822CE, which is supposed to contain both: Bluetooth and WiFi is damaged or just malfunctioning because of latest HP drivers.

 

Day 3: Attempted a Windows Reset and an HP Recovery: The computer never came back to life. Had to manually rebuild the whole Windows.

After that, manually installed drivers for all devices but Realtek RTL8822CE. Everything was functional but no internet as WiFi was disabled.

The moment I plugged an USB dongle to get my applications installed, the drivers got automated and right away the same problem: WiFi Realtek WiFi adapter is gone missing and Bluetooth Realtek adapter is reporting errors.

 

Saddest part is this doesn't seem to be new...is a known HP issue with no apparent solution:

 

January 2020:

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Does-not-see-the-wifi-module/td-p/7369...

 

 

3 REPLIES 3

‎06-08-2020 08:26 PM

HP Recommended
@LCRosales wrote:

Day 1: Computer new, out of the box. Installation complete.

...

@LCRosales 

 

The specs of your machine is

 

       https://support.hp.com/au-en/document/c06450024

 

It comes with  Windows 10 Home 64. What did you install ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-08-2020 08:37 PM

HP Recommended

Windows 10 Home 64.

The pre-loaded Operating System.

In fact, after configuring the whole computer is where problem started happening.

Currently, I'm recovering Windows yet again, because after so many reboots, the computer goes crazy and just won't start.

Was this reply helpful? Yes No

‎06-08-2020 08:46 PM

HP Recommended

For the record: We purchased 2 computers, identical. This one is failing and the other is randomly shutting down the WiFi.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.