• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-03-2019 07:01 AM

HP Recommended
Product: Pavilion 590-P0111D 6DV44AA
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My PC could connect to both 2.4 GHz and 5 GHz in the past, but after upgrade to Win 10 Pro, It cannot show up 5 GHz wifi.

Could you please help me to solve this issue? 

Thanks in advanced!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2019 07:12 AM

HP Recommended

Hi:

 

Yes, I agree that your PC should be able to connect to the 5.0 GHz wifi band.

 

The parts list for your PC indicates that it comes with a Realtek 8821CE dual band AC adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=6DV44AA

 

The only suggestion I can offer, would be to update the wifi driver to the latest version, restart the PC, and see if that resolves the problem.

 

2024.0.10.103/2024.0.4.108    Aug 22, 2019

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-03-2019 07:12 AM

HP Recommended

Hi:

 

Yes, I agree that your PC should be able to connect to the 5.0 GHz wifi band.

 

The parts list for your PC indicates that it comes with a Realtek 8821CE dual band AC adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=6DV44AA

 

The only suggestion I can offer, would be to update the wifi driver to the latest version, restart the PC, and see if that resolves the problem.

 

2024.0.10.103/2024.0.4.108    Aug 22, 2019

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

Was this reply helpful? Yes No

‎11-06-2019 06:41 AM

HP Recommended

Hi Paul,

Thank you so much!

I installed the files you gave me and 5 GHz wifi shows again.

Was this reply helpful? Yes No

‎11-06-2019 07:14 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.