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ntdung0193
New member
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Message 1 of 4
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Flag Post

Solved!

Cannot show 5GHz Wifi

HP Recommended
Pavilion 590-P0111D 6DV44AA
Microsoft Windows 10 (64-bit)

Hi,

My PC could connect to both 2.4 GHz and 5 GHz in the past, but after upgrade to Win 10 Pro, It cannot show up 5 GHz wifi.

Could you please help me to solve this issue? 

Thanks in advanced!

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Yes, I agree that your PC should be able to connect to the 5.0 GHz wifi band.

 

The parts list for your PC indicates that it comes with a Realtek 8821CE dual band AC adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=6DV44AA

 

The only suggestion I can offer, would be to update the wifi driver to the latest version, restart the PC, and see if that resolves the problem.

 

2024.0.10.103/2024.0.4.108    Aug 22, 2019

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

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Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Yes, I agree that your PC should be able to connect to the 5.0 GHz wifi band.

 

The parts list for your PC indicates that it comes with a Realtek 8821CE dual band AC adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=6DV44AA

 

The only suggestion I can offer, would be to update the wifi driver to the latest version, restart the PC, and see if that resolves the problem.

 

2024.0.10.103/2024.0.4.108    Aug 22, 2019

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

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ntdung0193
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Hi Paul,

Thank you so much!

I installed the files you gave me and 5 GHz wifi shows again.

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Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 4 of 4
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HP Recommended

You're very welcome.

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