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‎09-26-2022 03:17 PM

HP Recommended

(1) Disconnect internet

(2) Disable Antivirus/Internet Security software ...

(3) Try again ...

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‎09-26-2022 03:27 PM

HP Recommended

I get "This platform is not supported" when I run the Intel Management Engine update. What do I do now?

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‎09-26-2022 03:28 PM

HP Recommended
@BlondeBeast wrote:

I get "This platform is not supported" when I run the Intel Management Engine update. What do I do now?

Skip and continue with next file

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‎09-26-2022 03:32 PM

HP Recommended

Tried to install the Firmware update thinking maybe I should do that first but sort of weird result - a batch file runs and says "attempting to install" but then just disappears after a while???

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‎09-26-2022 03:33 PM

HP Recommended

No its ok - that ran now. But the next 2 don't seem to be doing anything - see my replies above. 

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‎09-26-2022 03:34 PM

HP Recommended
@BlondeBeast wrote:

Tried to install the Firmware update thinking maybe I should do that first but sort of weird result - a batch file runs and says "attempting to install" but then just disappears after a while???

Restart Windows and run <Firmware update> again.

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‎09-26-2022 03:45 PM

HP Recommended

Ok done that - but the same result - it runs (I think) but then there is no message to say it has been successful - the DOS cmd file window just disappears after 30 seconds or so? How can I tell if it has been successful? 

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‎09-26-2022 03:47 PM

HP Recommended

And still getting "this platform is not supported" when I run the Management Engine update.

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‎09-26-2022 03:48 PM

HP Recommended

Shall I just try and install the NIC card update (and hope that solves it all)?

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‎09-26-2022 03:48 PM

HP Recommended
@BlondeBeast wrote:

Tried to install the Firmware update thinking maybe I should do that first but sort of weird result - a batch file runs and says "attempting to install" but then just disappears after a while???

This indicates that the software has already been updated -> up-to-date

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