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HP Recommended
Microsoft Windows 10 (64-bit)

I have recently acquired 2 x HP EliteDesks L1G76AV I5-6500s for my office that were thrown away by my local support guys. I have just found out why - they can't, despite my Herculean efforts, connect to the Internet. Now before anyone starts giving me all the usual solutions one can find on Youtube and elsewhere I have tried many of them and all to no avail. There is an Ethernet card and i think I have (now) update the driver for this (which is another story) and I have fiddled with all the Windows Troubleshooters, disabling device, netSH commands, entering new addresses etc. etc. The cables are fine as is the router. I must have tried around 20 different ways to solve this problem. So I need someone from HP to tell me why it is that these PCs cannot connect ands what I can do about it. Please...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @BlondeBeast 

 

Yes you can use USB-to-Ethernet adapter. It should be plug&play or provide all required drivers for Windows operating system.

 

Give it a try and keep me updated.

Good luck

View solution in original post

51 REPLIES 51
HP Recommended

Hello @BlondeBeast 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name Microsoft Windows 10 Pro
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name I5-6500-2
System Manufacturer HP
System Model HP EliteDesk 800 G2 SFF
System Type x64-based PC
System SKU L1G76AV
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz, 3192 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date HP N01 Ver. 02.22, 17/10/2017
SMBIOS Version 2.7
Embedded Controller Version 5.54
BIOS Mode Legacy
BaseBoard Manufacturer HP
BaseBoard Product 8054
BaseBoard Version KBC Version 05.36
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1151"
Username I5-6500-2\Jeff
Time Zone W. Europe Summer Time
Installed Physical Memory (RAM) 8,00 GB
Total Physical Memory 7,88 GB
Available Physical Memory 6,22 GB
Total Virtual Memory 9,76 GB
Available Virtual Memory 8,26 GB
Page File Space 1,88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, WinRE is not configured, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

HP Recommended

BlondeBeast_0-1664221734804.png

 

HP Recommended

Hello @BlondeBeast 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP EliteDesk 800 G2 TWR/SFF SystemBIOS (N01)

02.58 Rev.A16.5 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Management Engine Driver

2205.15.0.2623 Rev.A272.6 MBApr 18, 2022Download

Intel Management Engine Firmware

11.8.92.4222 Rev.A11.6 MBApr 18, 2022Download

 

(6Reboot Windows

(7) Download and install / update

Intel NIC Driver

12.19.0.10 Rev.P1.5 MBSep 21, 2020Download

 

(8Reboot Windows

(9Test your computer

(10Please report your results

HP Recommended

Hello @BlondeBeast 

 

if network device still fails ...

 

(1) Download and unzip Wired_driver_27.6_x64.zip file from INTEL:

Intel Network Adapter Driver for Microsoft Windows* 10/11

 

Follow INTEL's instructions

 

(2) Please report your results

HP Recommended

Well, this looks like REAL help. Thanks. I am downloading it all now and will install. Get back to you soonest.

HP Recommended

I am getting HPBIOSUPDREC64.exe was blocked. How can I get round this?

HP Recommended

No its ok I have found out why.

HP Recommended

Hello @BlondeBeast 

 


@BlondeBeast wrote:

I am getting HPBIOSUPDREC64.exe was blocked. How can I get round this?


Blocked by which program?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.