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peschemiles
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Solved!

Keyboard strokes lagging or multiplied, mouse drags

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HP ENVY Desktop 795-0009na
Microsoft Windows 10 (64-bit)

Recently, the strokes from my wireless keyboard have been either slow to appear, or sometimes multiplied. Also, the mwirelss mouse has sometimes  been slwo to react.

Whenever I troubleshoot my Bluetooch connection, the message returned is "Problem found" "Check Bluetooth radio status" "fixed". No other issues are found.

However, this does not appear toi fix the issue once and for all, as the same "problem fixed" message appears every time I run the Troubleshooter.

I have replaced batteries, looked for driver updates, disabled the Bluetooth adapter & restared the PC, etc..

Any other suggestions out there?

Thanks!

Peter

 

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Kumar0307
HP Support Agent
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Hi @peschemiles

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you tried connecting a keyboard and mouse to the PC and check if the issue persists?

 

For now, let us try these steps:

 

Windows Ease of Access settings or a weak wireless connection might cause delayed typing.

  1. Make sure the keyboard has adequate power.

  2. Disconnect the wireless receiver, and then reconnect it to a different USB port on your computer.

  3. On your computer, close any unused applications.

  4. In Windows, search for and open Settings.

  5. In Control Panel, click Ease of Access.

    Ease of Access in Control Panel

  6. Click Keyboard, and then make sure Filter Keys is turned off.

    Keyboard settings with Filter Keys turned off

If the issue persists, perform the steps under "Keyboard or mouse does not work" in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
22,809 22,777 1,645 1,957
Message 2 of 8
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Hi @peschemiles

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you tried connecting a keyboard and mouse to the PC and check if the issue persists?

 

For now, let us try these steps:

 

Windows Ease of Access settings or a weak wireless connection might cause delayed typing.

  1. Make sure the keyboard has adequate power.

  2. Disconnect the wireless receiver, and then reconnect it to a different USB port on your computer.

  3. On your computer, close any unused applications.

  4. In Windows, search for and open Settings.

  5. In Control Panel, click Ease of Access.

    Ease of Access in Control Panel

  6. Click Keyboard, and then make sure Filter Keys is turned off.

    Keyboard settings with Filter Keys turned off

If the issue persists, perform the steps under "Keyboard or mouse does not work" in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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peschemiles
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Hi Kumar0307.

Thanks, I think that's done it.

It might just have been the batteries (I changed them all to be on the safe side), but went through the other steps as well.

Peter

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peschemiles
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Actually, it's been playing up again.

My suspicion ist interference by other devices plugged into USB ports too close to the port with the adapter.

Has anyone come across this before?

I have 4 ports at the front and 4 at the back, so I'm trying to keep the Keyboard/Mouse adapater at the back, and only use front ones for other devices (external hard drive, memory stick etc.).

Or could it be a faulty adapter?

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Kumar0307
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@peschemiles, that's unfortunate.

 

The issue could be with the adapter. Try connecting the adapter to different USB 3.0 ports and check if the issue persists.

 

Where did you get the KB and the mouse from? If the issue is with the adapter, you may have to change them both.

 

Keep me posted.

 

 

KUMAR0307
I am an HP Employee

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peschemiles
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Hi KUMAR0307 ,

Thanks for your reply.

I got keyboard, mouse and adapter with the PC.

I do think moving the adaper around, away from other USB ports, is making the difference.

Peter

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Kumar0307
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@peschemiles

 

If the issue persists, I suggest you contact the HP Support team for service options.

 

Keep me posted for any other assistance.

 

KUMAR0307
I am an HP Employee

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peschemiles
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Thanks!

Will do.

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