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MaggiesMimi
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Message 1 of 3
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Solved!

Mouse and Keyboard quit working

HP Recommended
Pavilion 23-1000 All in One
Microsoft Windows 10 (64-bit)

I have had my All in One since late February 2016 - purchased at local Best Buy - The pc  screen touch is still working but not doing me any good because the mouse and keyboard are not working after 3 months of excellent performance.  Both have new batteries.  May be signal problem since I am set up wireless.  

 

Help - frustrated and have no idea what to do.

 

Thank you

 

Terry Anderson

1 ACCEPTED SOLUTION

Accepted Solutions
SDF15
Retired
Retired
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Message 2 of 3
Flag Post
HP Recommended

Hello @MaggiesMimi,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I read your post about the keyboard and mouse issue.  I understand that they both stop working recently, and you already replaced the batteries.  I can definitely help you with this!

 

First, try reviewing the following document, and let me know how it goes:

HP PCs - Wireless Keyboard and Mouse Troubleshooting

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2
SDF15
Retired
Retired
5,851 467 351 624
Message 2 of 3
Flag Post
HP Recommended

Hello @MaggiesMimi,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I read your post about the keyboard and mouse issue.  I understand that they both stop working recently, and you already replaced the batteries.  I can definitely help you with this!

 

First, try reviewing the following document, and let me know how it goes:

HP PCs - Wireless Keyboard and Mouse Troubleshooting

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
Was this reply helpful? Yes No
MaggiesMimi
Author
New member
5 1 0 0
Message 3 of 3
Flag Post
HP Recommended

 

My son's friend took a few seconds and found the wireless usb receiver on the bottom of the All in One, removed it and plugged it back in another usb port.  Voila....mouse and keyboard clicking away.  

 

HP Support may be assuming this was done before contacting them, but in this case I didn't even know "where" the receiver was!  So thought I would add this to conversation.

 

Terry

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