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HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E8AV)
Microsoft Windows 11

Hello everyone. I've had my HP ENVY desktop computer for not even 30 days yet. I upgraded to Windows 11 once prompted during setup, but the original OS is Windows 10 (not sure if it was 32 or 64-bit). For the last few weeks, I've had a situation where on random occasions the Wi-Fi would drop off. I am not close enough to my router to allow for a hardline connection. Usually when the Wi-Fi does drop out, the computer will not allow me to either a) open network settings or b) not show any networks available to connect (there are several in my area that always pop up except during this issue). Doing some research, I think this is a driver problem, but I have no idea if this is actually the issue or if something else is going on. This problem only exists on this device and not on any of the other devices connected to this network. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Brian, your best bet is to buy a new WiFi adapter and use that. The one HP ships integrated into the system is buggy and they cannot seem to figure out how to fix the problems. I bought a new adapter (~$50) and have been working trouble free now for over a month.

View solution in original post

15 REPLIES 15
HP Recommended

Exceedingly frustrating. Mine is an HP Envy Desktop TE01-2250xt with the Realtek RTL8822CE and I have the same problem. My wife has given up on the computer because she can download only a few items at a time until a reboot is required. Of course trying to troubleshoot the device points to a gateway or access point problem (which I know to not be the case because I have other devices connected through them). 

HP Recommended

Hi @ncgater  and @Brian225 

 

Welcome to the HP Support Community. 

 

I understand that you need assistance with the wireless connection dropping randomly on your notebook. I’ll be glad to assist you with this.

 

We need to isolate it as being hardware or software related first.

For better clarity, I would require more information regarding this.

  • When did this first begin?
  • Did it happen after a software or windows update?
  • Have you tried to run any tests on the wireless card from F2?

Please try these steps first.   

 

1. Open CMD with the Administrator

2. Type:  sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC.

4. Check if this fixes it.

 

I recommend you try to follow the below steps:

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

 

The next thing, I would suggest here is to uninstall the wireless drivers from the device manager: 

 

Right-Click on the start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

 

Finally, please update the bios, chipset, and wifi drivers from this link. Please select the country and follow the on-screen instructions.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer to this link to know how to use HP support assistant.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello, I haven’t had a chance just yet to try your solution. I’ll be sure to relay the results of the potential solution once I am able (hopefully today)

HP Recommended

Sure.

Keep us posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Good day, to answer these questions... this issue first began about 2 weeks after I setup my computer. I think I first noticed it when i updated with Windows updates KB5013943 and KB5013628. I uninstalled then and reverted to a previous software version. This did not seem to help. I have not tried to run tests using F2 for 1) Nothing appeared to happen when i pressed Fn+F2 and 2) I am unfamiliar with the process I would need to do the suggested tests. 

 

Per your suggestion, I tried going through CMD and typed in the sequence you provided verbatim. Access denied (the profile used was the administrator profile). With the access denied message, I did not restart the computer. 

 

I went to device manager/network adapters and selected "Realtek RTL8822CE 802.11ac PCle Adapter" as well as "Realtek Gaming GbE Family Controller" and unchecked the suggested box. As of writing, I had only just done so, I will report back if the issue resumes and reinstall the associated drivers. 

HP Recommended

Sure.

Please keep me posted on it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

The solution appears to not have been corrected as I had to restart my computer yesterday to resolve a recurrence of this issue.

HP Recommended

I have exactly the same issue when my Wi-Fi connection randomly drops and not able to reconnect for couple minutes. I tried all suggested here solutions, but nothing helped to resolved the issue.

I ran all Component Tests in Run Hardware Diagnostics and they all passed except Wireless Stress Test which drops the Wi-Fi connection and fails. Does it fail for you as well?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.