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HP Recommended
HP Pavilion 15-n259tx Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

after the last update, my Bluetooth was not showing in the device manager.

tried to put drivers from the hp website, even after Bluetooth on/off settings not showing.

any solution??

i tried troubleshooting for Bluetooth, it is showing that this device doesn't have a Bluetooth device

 

product no: F9U07EA#A2N

 

2 REPLIES 2
HP Recommended

Hi:

 

Unfortunately, that is a very common problem with the Ralink Wi-Fi/Bluetooth adapter and the newer builds of W10.

 

There is no fix.  I'm very surprised the Wi-Fi didn't disappear either because that usually goes out on the newer builds of W10 as well.

 

The solution is to purchase a USB Bluetooth adapter or replace the internal Ralink Wi-Fi card with one that works better on W10.

 

You can also reinstall Windows 8.1 where the Bluetooth will work fine.

 

If you want to replace the internal Wi-Fi card, then you may as well also upgrade it to this model:

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 Wi-Fi + BT 4.0    HP Part # 710661-001

 

You can find this model Wi-Fi card on eBay.  Search by the HP part number, not the model of the Wi-Fi card.

 

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.

 

c04438537.pdf (hp.com)

HP Recommended

In the Device Manager, go to “View > Show hidden devices.” Now, check if the Bluetooth driver appears in the Device Manager. If not, select the Bluetooth node and then go to “Action > Scan for hardware changes.” If this brings the Bluetooth driver, right-click on it and select Update driver.

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