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Tutor
Posts: 6
Member Since: ‎01-14-2011
Message 1 of 19 (15,209 Views)
Accepted Solution

16GB PNY flash drive not recognized

Brand new HP Elite 8300 SFF running Win 7 Pro 64 bit. Brand new PNY 16GB USB drive. The drive is not functional in this machine. Works fine on other Win 7 machines as well as XP Pro SP3 machine. Other USB drives work fine in this machine.

 
When drive is inserted windows says drivers installed... ready for use etc. Drive does not show up in Windows Explorer. After a few minutes the drive shows up in Explorer but properties show file system unknown (it is a FAT32 drive) no used space, no free space. Attempt to copy something to the drive windows says Item not found. Could not find this item. This is no longer located in Computer. Verify the items location and try again. Removable Disk. The device shows up in Windows Explorer. The device shows up via Device Manager. The device shows up via MSINFO32. The device shows up via Disk Management. None of the above locations show the device as a problem device.
 
Windows is up to date with all updates. Have updated the chipset for this machine via HP Technical Support. Have run windows fixit and it detects a problem with device not recognized but doesn't fix the problem.
 
Uninstalling and reinstalling usb controllers did not fix the problem.
 
I have also attempted to run some diskpart commands on the drive as per this: 
 
And also did a registry change as per this:

Navigate to the following registry key: -HKEY_LOCAL_MACHINE\SYSTEM\

Now , Create a New Key named as StorageDevicePolicies.

Next , Highlight StorageDevicePolicies, and then create a New DWORD (32-bit) Value named as WriteProtect.

Finally ,Double click on WriteProtect, and set its value data to 1.

 

Neither of the above provided a fix.

 

I am baffled... any ideas?

Accepted Solution

Re: 16GB PNY flash drive not recognized

disable the "File Sanitizer for HP ProtectTools" in Windows Services. 

View solution in context
Provost
Posts: 65,019
Member Since: ‎01-29-2009
Message 2 of 19 (15,203 Views)

Re: 16GB PNY flash drive not recognized

Hi,

 

Can THIS computer recognise/recognize other USB (different brand) ?

 

Regards.

BH
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Tutor
Posts: 6
Member Since: ‎01-14-2011
Message 3 of 19 (15,193 Views)

Re: 16GB PNY flash drive not recognized

Yes. You didn't see where I said " Other USB drives work fine in this machine."?
Provost
Posts: 27,095
Member Since: ‎07-17-2009
Message 4 of 19 (15,183 Views)

Re: 16GB PNY flash drive not recognized

Hi,

 

If the PNY flash is USB 3.0 then try it in a USB 2.0 port.  Post your results.

 

If the PNY works OK in a USB 2.0 port then you might have a driver problem.

 

 

 

 

Banhein was asking about different brands and not just different USB flash devices. At least that's how I read his question.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Tutor
Posts: 6
Member Since: ‎01-14-2011
Message 5 of 19 (15,181 Views)

Re: 16GB PNY flash drive not recognized

Doesn't work in 2.0 port & doesn't work in 3.0 port. The drive is 2.0
Tutor
Posts: 6
Member Since: ‎01-14-2011
Message 6 of 19 (15,169 Views)

Re: 16GB PNY flash drive not recognized

Other brands of usb flash drives work in this machine both 2.0 and 3.0

Provost
Posts: 27,095
Member Since: ‎07-17-2009
Message 7 of 19 (15,158 Views)

Re: 16GB PNY flash drive not recognized

Good show! It appears that you have found your problem.Smiley Happy

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Provost
Posts: 65,019
Member Since: ‎01-29-2009
Message 8 of 19 (15,151 Views)

Re: 16GB PNY flash drive not recognized


rmfred wrote:

Other brands of usb flash drives work in this machine both 2.0 and 3.0


Hi,

 

I did reply something like this:

 

"Can THIS computer recognise/recognize other USB (different brand) ?"

 

Cheers.

 

BH
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Provost
Posts: 8,242
Member Since: ‎09-28-2010
Message 9 of 19 (15,142 Views)

Re: 16GB PNY flash drive not recognized

I have (2) 16GB PNY flash drives.  Both work in my m9200t and m8100e. One has an "attache" label".

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Loaner: Envy Omen Windows 10 Pro 64 bit 4th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 8GB, 500GB HD SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and OCZ 750W.
Printer -- HP OfficeJet Pro 8620
Provost
Posts: 27,095
Member Since: ‎07-17-2009
Message 10 of 19 (15,138 Views)

Re: 16GB PNY flash drive not recognized

[ Edited ]

I did see in one extremely obscure case that powering off the PC and then clearing the CMOS solved the issue. I would say 1 in 50,000.

 

Another remote case required a bios update.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
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