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07-05-2017 09:44 AM
07-05-2017 10:57 AM
OUGrad,
Well, again, no joy!
Here's what I did and the results:
- I tried to install the driver you had me download in previous post and I got the same error I reported earlier.
- Regardless, I restarted PC and Beats icon was not in System Tray's hidden icons
- Neither SP59736 nor any sub directories other than SP files were under C:\SWSetup
- I did a search for WDM in the Windows folder with the following results (4 screen shots)
I really do no know what is the correc INF file so I need some further help
07-05-2017 11:00 AM
OUGrad,
Two thoughts for your consideration:
- I use WebRoot anti-malware; could that affect what we're trying to do?
- I have Iolo's System Mechanic installed. Could that affect what we're trying to do? Can I use it to do something?
Just some thoughts in my way to help you help me
07-05-2017 11:55 AM
07-05-2017 01:06 PM
OUGrad,
Ugh, first off, sure am grateful for screen shots -- I took a screenshot of each "page" of items for both services & start up and saved each JPG as a Powepoint slide show.
I did the Clean Boot procedure as you outlined and kept track of what I un-checked as I said above. Then I ran SP59736 many times -- plain, as administrator and in troubleshoot compatability mode for windows 8, then 7, XP service pak 3 and then I don't know -- all with the sam unfortunate end state, our less than favorite error dialog box.
It seems to me that in a Galaxy far, far away and a time long ago (with due apologies to Star Wars), there was a way to manually insert the DLL files, drives & INF files into specific directories -- but I may be messed up.
Welcome any furthrer ideas and recommendations
Boomer Sooner!
07-05-2017 01:28 PM - edited 07-05-2017 01:29 PM
OK Al, time to dig deeper - OS Repair time. Right-click Start, click Power Shell Admin. When you see ... system32>_, copy/paste the following command at the underscore and press Enter - sfc /scannow
It will take about 30 minutes to run. Let me know what it reports at end, like "...no integrity violations" or other. OUgrad
P.S. Be sure to undo Clean Boot.
07-05-2017 02:37 PM
OUGrad,
Well I ran the scan (and I un-did the clean boot before hand). Here's the message I got:
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios
The log file is quite large and I can't figure out how to attach with this forum's editor
Is there something you'd like to search for, extract and send you from that log file
Please let me know
07-05-2017 02:43 PM - edited 07-05-2017 02:45 PM
No worries Al. This should fix without viewing the CBS log.
With Admin Powershell still open, or open again, copy/paste the following commands in order and press enter. The first and last can take 30 minutes each.
(1) DISM /Online /Cleanup-Image /ScanHealth
(2) DISM /Online /Cleanup-Image /CheckHealth
(3) DISM /Online /Cleanup-Image /RestoreHealth
If any of the above reports a Problem or a Repair, let me know what it says. If (3) runs to completion with no problems, run this again - sfc /scannow There should be no integrity violations. Finally, click Start, click File Explorer, click This PC, right-click C: drive, click Properties, click Tools, click Check, click Scan drive to make it Scan. If it reports errors fixed, click the more details link and advise what it says. OUgrad
07-05-2017 04:09 PM
OUGrad,
Well the first one, ScanHealth, took a while, but reported no errors. The 2nd one, CheckHealth ran quickly and also reported nothing. The 3rd one, RestoreHealth, also took quite a while; it, however, never "finished". Here's what it reported:
99.6%
Error 080f081f
The source file could not be found.
Use the “Source” option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?linkid=243077.
The DISM log can be found at C:\Windows\Logs\DISM\dism.log
Accordingly, I have not run scannow.
While the DISM log is only 112k, again, I can't figure out how to attach a file with this text editor.
Please let me know if there is something for me to search for and what is next step.
Really appreciate you hanging in there with me and helping!
07-05-2017 05:17 PM
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