Note on archived topics.
07-19-2012 05:20 PM
I'll make this as short and sweet as possible. The advice given about opening the command prompt window is EXCELLENT!!~~follow those instructions to the letter, and you'll boot up and be using your computer in no time! I found this post after having called HP customer support. The (very hard to understand) woman told me that my motherboard (HP Pavilion~~OS:Vista) was completely crashed and couldn't be fixed. She said the ONLY reason that I would be getting the code purple error was a failed motherboard. She proceeded to try not once...not twice...but four times to sell me new computers instead of helping me fix the one I already have!!!!! Dont believe it!!~~This post saved me a ton of money and was the perfect cure for my increasingly large headache! Thank you so much!!! HP....YOU SHOULD BE ASHAMED THAT WE HAVE TO GO TO GOOGLE TO GET THE ANSWERS YOUR TECH CREW SHOULD GIVE US WHEN WE CALL!!
07-30-2012 01:08 PM
I can't believe that was so easy to fix!!!! 😄
I did exactly this, and it solved it! 😄
THank you so much PurpleKiller!!!!
That;s what PurpleKiller said:
Code Purple is a problem exclusive to HP's, the easiest solution is to avoid them. However, it's already too late for you as it was for me. Basically it's an attempt to force you to pay them to service or upgrade your PC, or if you didn't learn the first time, buy another. Here is the most concise answer I found, tried to translate into plain english.
***PLAIN ENGLISH QUICK AND EASY FIX FOR ALL SYSTEMS****
***Windows 7 code purple or Windows Vista code purple***
With the code purple error on the screen, press shift+f10 (the shift key and the F10 key (at the top of the keyboard) at the same time) to open a little screen called a command prompt. (So, you get a little black screen with white text that says something about your Windows verison first and a little ways down you'll see "C:\>". It's all ready for you to start typing.)
Type the following line, just as you see it here...
so it will look like this
You will see the text for the file listed in a window using a simple text editor.
Go to the beginning of the text. Press enter to make a space. Type this...
So, whatever comes after, the first line looks like this...
Save the file and exit notepad and restart your PC. You are good to go.
10-02-2012 02:17 PM
10-04-2012 02:16 PM
Bad HP for doing this to consumers. They wanted $250 to fix this issue. I told them...more politely than I am here...to get bent. That's a total scam for this easy of a fix.
10-23-2012 05:07 PM
Your solution was a life saver. I have a Pavilion s3407c slimline and for some reason the shift+f10 would not get me to a dos prompt. What I ended up doing was to remove the HDD and put it in my "BLACX" HDD Dock" on another computer. The other computer assigned it a new volume letter (E: in my case). I then used brought up a DOS window and at the C:> prompt, I entered: "E:\hp\bin\checkdmi\checkdmi.cmd" and followed the rest of your instructions and returned the drive to the Pavilion s3407c and it was just like new. It continued on with the reinstallation of Vista. Can't thank you enough!
01-11-2013 02:03 PM
I have tried this fix, but when I press shift and F10, there isnt any response. Ive used recovery discs, pc recovery, you name it...still ends up with code purple.
The only change to my system is a wireless keyboard
a1630n is the model