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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- Re: Computer keeps upgrading

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05-23-2017 11:49 PM
05-25-2017 09:27 AM
Greetings @Yahudah,
Thanks for the post.
I understand that you unable to boot the computer to the desktop as the computer is stuck in the process of upgrading, is that right?
Not to worry, I will be glad to help.
May I know the exact product number of your computer? Click here for assistance. Please do not share the serial number of your computer.
Have you tried any troubleshooting steps on your own?
Recommend you do a hard reset.
Turn the computer On and keep tapping F2 repeatedly on startup and run an extensive test on your computer. Refer to this HP Article for assistance.
If all the tests pass, restart your computer and keep tapping F11 repeatedly on startup to enter recovery manager and perform a System Restore. Click here for assistance.
Make sure not have any external devices apart from the power adapter during startup or system restore.
If any of the tests fail, please replace the failed component or contact our phone support for the service options available.
Keep me posted.
Chimney_83
I am an HP Employee
05-25-2017 09:33 AM
